Since moving to Salina a year ago this month, I’ve had to reestablish myself with “new providers”… pharmacist, internist, podiatrist, dentist, etc. It is not easy. The only one I could keep from my former life was my ophthalmologist, Linda Lawrence. Even though I had been a patient of some of the others, it hadn’t been within the last 4 years, so I was considered a “new” patient and that door is hard to open.
Coupled with a great deal of determination and perseverance, I prevailed on several fronts and made my way through the front door of the doctors I wanted. Small miracle.
Today I had a wonderful feeling that I was back in my small town again, where life was less complicated. That is not to say life here at the Palace isn’t a breeze as it is.
To back track a bit, I have long dealt with Cleland Pharmacy in Wakeeney for my drugs. They’ve had the best prices and offered the best service I could find anywhere close to home. That hasn’t changed; however, in recent months I’ve had to find a new provider for diabetic test strips that Clelands, and all other pharmacies, are now not allowed to deliver. Medicare requires you pick them up at the pharmacy and since Wakeeney is a good haul from here, I went to B&K Pharmacy for them, since at that time they were located closest to the Palace.
I gave them all the information they needed, the head nurse here also gave them information they requested and my internist’s nurse gave them more information they seemed to need. This involved many phone calls and days that turned into weeks. I waited over two weeks for them to call to inform me my prescription was ready for me. Finally, I went to the pharmacy to check on my order and found they knew nothing about it. They had no record at all of the phone calls or the order. Incredible.
I knew I’d have to start over with the entire procedure. In the meantime, Key Rexall had relocated about a mile west of the Palace and I decided to try them as I was pretty torqued with B&K. I called and explained my dilemma to Pat who said she’d get back to me in an hour. She did, my order was filled and would I like to come get it or have it delivered? Zounds. That really impressed me.
I bought a shower chair from B&K in February, the best they had to offer. It has proceeded to rust from the inside which made me wonder about its structural integrity since I sit on it ever day when showering. It was also ruining the new shower that was just installed in my apartment and that torqued me.
I called B&K to see what they would do about it and the end result was “nothing”, but we’ll give you the name of the manufacturer to contact. Well, I did, and Ernie at Invacare said they would make the product good, but after more calls to B&K I could see they weren’t going to help me out. I didn’t want another chair that would rust, and that’s all they offered.
So, I called Pat at Key Rexall yesterday and told her of my problem. She said she’d get back with me today. She did. She is refunding my money for the rusty chair that I didn’t even buy from them and arranged to get me a better all-plastic chair as a replacement…for only a small difference in price. Not only that, they will assemble the chair and deliver it to me for their standard delivery price of $1.38 plus tax.
I still get my drugs from Cleland’s, but when Jim retires, I’ll move all my business to Key Rexall. In the meantime, anything I need, they are my “look to” store.
If you like fruit cake (now, don’t laugh), Key Rexall has for many years carried a fruit cake that is the best ever. It has NO citron. It’s made at Jink’s Bakery in Columbus KS and contains among other things, real butter, cherries, pineapple and tons of pecans. I learned of it through Marci Penner’s Kansas Sampler Foundation Christmas list. HOLIDAY SHOPPING LIST #1 for 2013. Order Kansas with one click!
Thanks for tuning in…