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06/17/2003 Archived Entry: "DELL HAS GIVEN UP WITH ME ...AND RELENTED"

DELL HAS GIVEN UP WITH ME....AND RELENTED

Another hour spent with Pranitha in India discussing my window media player has resulted in their exasperation with trying to solve my problem. I’ve begged them since the beginning to replace my DVD/CD drive and finally they agreed to do that, although they are sure that isn’t the problem. I’ve already gone through Maria in the Philippines and Madhu in India with this problem. You can see I’m known worldwide. I think the secret is not to be as nice as I have been over all of this, so I’ve been told.

They insist it is not the hardware and that the problem rests with the software. Initially, I downloaded a new player and that didn’t help. Maria had me tear into my register and delete some files which made me very edgy…it’s a scary place, the register. Madhu made me deal with dos and everything imaginable and we couldn't fix it. Now we can try a new drive to see if works. It is my hope the techie can get it working. I hate to listen to my good music where all the vocalists sound like they are singing with hiccoughs.

So, if you call Dell make sure you get the extension number of the techie who is helping you so you can call them back. It’s not every day you know someone to call in India or Manila. You can even borrow a phone to do it!

It’s a small place…this world of ours…and getting smaller all the time. We need to take better care of it and the people in it.